1. Information we collect

We may collect the following categories of information:

Information you provide

When you contact us, we receive the information included in your message, such as your email address, the contents of your request, and any files or details you choose to provide.

Images and instructions

When you use an image tool, we process the images, text prompts, editing instructions, and related outputs needed to complete your request. Files may contain metadata provided by your device or editing software.

Usage and device information

We automatically receive technical information such as your IP address, browser and device type, operating system, language, referring page, pages visited, interaction events, timestamps, and error or performance data. We may also use a browser identifier to help operate the Service, prevent abuse, and understand repeat usage.

2. How we use information

We use information for purposes including:

• providing, operating, and improving PicText and its image tools;
• processing the images and instructions you submit;
• maintaining reliability, diagnosing errors, and measuring performance;
• protecting the Service and its users from fraud, misuse, and security threats;
• responding to questions, support requests, and legal inquiries; and
• complying with applicable law and enforcing our terms and policies.

3. Uploaded content and AI processing

Images and instructions submitted to PicText may be transmitted to our infrastructure and specialized service providers so that we can perform the requested editing or transformation. Depending on the feature and technical requirements, uploaded and generated content may be temporarily cached or stored to complete the request, maintain reliability, prevent abuse, or support troubleshooting.

Only upload content that you have the right to use. Avoid submitting confidential information, government identifiers, financial details, medical information, or other highly sensitive personal data unless it is necessary and you understand the associated risks.

4. How we share information

We may disclose information in the following circumstances:

• Service providers. To vendors that provide hosting, storage, AI processing, analytics, logging, security, communications, and technical support.
• Legal and safety reasons. When reasonably necessary to comply with law, legal process, or a valid government request; protect rights and safety; or investigate misuse.
• Business transactions. In connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business or assets.
• With your direction. When you ask us to share information or otherwise give your consent.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us.

5. Cookies and analytics

PicText and its service providers use cookies, local storage, browser identifiers, and similar technologies to remember technical settings, distinguish browsers, measure traffic, understand feature usage, and protect the Service. Our current analytics and operational logging providers include Google Analytics and Alibaba Cloud logging services.

You can limit or delete cookies and local storage through your browser settings. Blocking these technologies may affect site functionality or make certain preferences unavailable. Browser-based controls may not prevent every form of measurement, such as server logs that are needed for security and reliability.

6. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing the Service, maintaining security and business records, resolving disputes, and meeting legal obligations. Retention periods vary by data type, feature, operational need, and applicable law. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Security and international transfers

We use reasonable administrative, technical, and organizational measures designed to protect information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. No online service can guarantee absolute security, so you use the Service at your own risk and should protect any files you download.

PicText and its service providers may process information in countries other than the one where you live. Those countries may have different data-protection laws. Where required, we use appropriate safeguards for international transfers.

8. Your rights and choices

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also have the right to withdraw consent where processing relies on consent and to lodge a complaint with a local data-protection authority.

To make a privacy request, email us using the address below. We may need to verify your identity and may retain limited information when required by law or for legitimate security purposes.

9. Children’s privacy

PicText is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the request. A higher minimum age may apply in some countries.

10. Third-party links

The Service may link to websites or services that PicText does not control. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information to them.

11. Changes to this policy

We may update this Privacy Policy as our Service or legal obligations change. We will post the revised policy on this page and update the “Last updated” date. Material changes may also be communicated through an additional notice when appropriate.

12. Contact us

For questions about this policy or requests concerning your personal information, contact PicText at [email protected].